Build CEO Trust as a Remote Chief of Staff

When you’re a remote Chief of Staff, the only way you can create connection with your boss is through your phone and laptop. How do you do this effectively?

Follow these 6 steps below to create trust with your principal in a virtual setting.

1) Set up regular communication channels

Schedule regular check-ins to discuss work product, feedback, and any concerns. Choose communication channels and cadence that works best for both of you, ie email, Zoom, Slack, Loom, voice memos etc.

2) Be proactive

Take the initiative to communicate with your boss, even if they don't reach out to you first. You have to remind them that you are there. Batch your communications so you aren’t pinging them all the time.

3) Get to know your boss

Insist on more in-person interactions during on-boarding to build trust faster. Suggest regular quarterly in person check ins. Ask them questions about their life outside of work. Read up on their biography. Understand what personal values they hold. Have them create a personal user manual - a "Guide to Working with Me" - to understand their working style.

4) Focus on results

Make sure you're communicating your progress and results efficiently and effectively. Provide regular updates on your work and highlight your achievements. Bullet formats work best for fast communication.

5) Show empathy

Acknowledge that your boss may also be struggling with the remote setting. Offer support and ask if there is anything you can do to help them.

6) Serve as a Trusted Confidante

Allow your boss to come to you with sticky situations and issues that they otherwise wouldn’t be comfortable sharing with the rest of their executive team. Take an active listening role and offer solutions only if asked.

There you have it - how to build trust with your boss when you are remote.

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